Delete your MedVault account

• Sign in to your MedVault account.
• Open Settings and scroll to the Danger zone.
• Select “Delete my account”, read the role-specific explanation, type DELETE, and confirm.

You can export your data from Settings before starting deletion.

If you are the sole household owner, MedVault removes the household’s uploaded files, profiles, extracted values, chats, reminders, symptom logs, emergency details, invitations, and account data, then deletes your sign-in.

If you are a non-owner member, your access and user-level data are deleted, while the owner’s household and medical records remain. An owner with other accepted members must transfer ownership or remove those members first.

In-app deletion starts immediately and normally completes during the confirmation flow. A final de-identified security entry may remain with only the deletion time and a one-way hash of the former user ID. It contains no name or email. Backup copies age out on the hosting provider’s normal cycle.

Email support@atriverse.com from your account email with the subject “Delete my MedVault account”. We will verify the request and delete the account within 30 days.

Read our Privacy Policy for more about retention, rights, and security records.